---
title: "General FAQ"
url: "https://junglechief.productfruits.help/en/article/5732d632-2e20-4caa-b7e3-343692e4a355"
language: "en"
last_updated: "2026-08-17T23:08:43.054Z"
---

# General FAQ

Voiding Invoices in JungleChief  
**What happens when you void an invoice?**  
• You can void an invoice at any time from the Invoice Edit page by clicking the Void button.  
• Voiding an invoice does NOT cancel the booking. The booking will remain active in the system.

**What happens when you cancel a booking?**  
• If you cancel a booking using the Cancel Booking button:  
◦ The linked invoice will automatically be voided.  
◦ This ensures the booking and billing stay aligned.

**Bookings without a valid invoice**  
If a booking does not have an active (valid) invoice:  
• It will appear in the “Bookings to be Invoiced” section on the Transactions page.  
This can happen if:  
• An invoice was manually voided, or  
• A booking was edited or recreated without generating a new invoice

**How to create a new invoice**  
You have two options to generate a new invoice:  
Option 1: From Transactions  
1\. Go to Transactions → Bookings to be Invoiced  
2\. Select the booking  
3\. Click Create Invoice from Booking  
Option 2: From the Booking  
1\. Open the booking  
2\. Click Edit  
3\. Click Save  
→ This will automatically generate a new invoice

**Important notes / best practice**  
• Voiding an invoice is useful when:

◦ You need to correct pricing  
◦ You want to reissue a clean invoice  
• Always ensure a new invoice is created after voiding, if the booking is still active.  
• Leaving bookings without invoices may result in missed revenue or reporting gaps.

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**Troubleshooting Concession Card Issues**  
If a concession card is not working as expected, check the following common causes:

1\. Concession card not showing on booking page  
If the card is not available to select:  
• Check expiry date  
◦ Expired cards will not appear in the booking screen.  
• Check card status (Blocked)  
◦ Cards are blocked by default until:  
▪ The invoice is paid, or  
▪ A user manually overrides and unblocks the card

2\. Card is applied, but invoice still shows a charge  
If a concession card is selected but there is still a cash amount:  
• Insufficient sessions remaining  
◦ The card does not have enough sessions to cover the booking  
◦ Example: 0.5 sessions remaining for a full-day booking  
How to fix:  
• Sell a new concession card and resave the booking, or  
• Edit the existing card to add more sessions (if appropriate)

💡 Tip:  
You can view all bookings linked to a card by:  
• Going to Owner → Concession Cards  
• Clicking on the card number

3\. Incorrect session type applied (e.g. full day instead of half day)  
If the system is using the wrong session type:  
• Check the pet’s assigned Price Group  
◦ Go to the Pricing page  
◦ Ensure the group has a half-day limit set and active

4\. Pricing or card changes not updating existing bookings  
• Booking prices and session logic are locked at the time of booking creation  
• If you:  
◦ Change pricing groups, or  
◦ Update the pet’s assigned group  
👉 These changes will NOT apply to existing bookings  
How to fix:  
• Cancel the booking  
• Recreate it so the updated pricing and concession rules apply

Quick Checklist  
Before troubleshooting further, confirm:  
• Card is not expired  
• Card is unblocked  
• Card has enough sessions remaining  
• Pet is assigned to the correct price group  
• Booking was created after pricing changes

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If you would like to cancel your JungleChief subscription, you can do this by either using the 'chat with human' option on this chat bot, or you can email hello@jungelchief.com