---
title: "Communication"
url: "https://junglechief.productfruits.help/en/article/6b52e036-5d17-43f6-b9fe-4ecbb258c738"
language: "en"
last_updated: "2026-04-23T02:50:24.471Z"
---

# Communication

To setup automatic emails and email communication go to Administration > Communication.

Here you can create your own templates or use existing ones and change them to suit your needs.

The first tab is **Email Settings** and allows you to specify which emails you want sent automatically (eg. booking reminders, birthday emails and/or vaccination reminders).

With regards to sending invoices, please note the following. 

-   You can have invoices automatically send x number of days before pet checkin or before the invoice is due AND/OR you can have invoices send on creation (when the booking is made). If you have the toggle set to send invoices 5 days before checkin, and a customer makes a booking within that timeframe (eg. 4 days before checkin), an invoice will be sent when the booking is made. The owner will only receive 1 invoice.
-   If you also choose to have invoices send when bookings are made AND 5 days before checkin, and a customer makes a booking 10 days before checkin - then the customer will receive the the first invoice, and a reminder.

![](https://cdn-assets.productfruits.com/e1fcc2ca-d4d9-45dd-96fc-ac1235839600)

The second tab is Templates which is where you can create and edit your templates using your company branding and voice.

  
![](https://cdn-assets.productfruits.com/f26b015b-0a3b-4f26-9369-a75323bfb585)

To Create a new email, click on **\+ Add Template**

-   You can choose to work with an prebuilt template or start from scratch. You can clic on a pre-built template to see how it will look.
-   Each new template will start as **Draft**. This will need to be saved as **Active** for it to be live.
-   Also remember to select the **Event Type** (such New Booking email) and the **Email Subject** line.

To add/change images or your logo either drag a an Image tile from the Content section onto the email template, or click on an existing image and then upload a new image to replace it.

Note: *There is a Desktop tab and a Mobile Tab, so remember to check your email looks good in both modes.*

When editing text, you will be able to add or change formatting as-well-as merge fields. The usable merge fields are displayed in the drop-down Merge-Tags dropbox in the text formatting window.

Note: The Owner Portal Link is available as a merge field.

Remember to name and save your template.