---
title: "Cancelling bookings"
url: "https://junglechief.productfruits.help/en/article/8df1ce53-bdc5-4f72-bf8e-f4d40d34ca0b"
language: "en"
last_updated: "2026-04-23T03:47:28.177Z"
---

# Cancelling bookings

Follow these steps to cancel an existing booking and handle any associated payments.

#### **Step 1:** Locate and Cancel the Booking

1.  **Find the booking** using one of the following methods:
    -   **Via Reports:** Click on **Reports** in the left-hand menu and click on **Booking Report**. Search for the relevant booking (e.g., by Pet Owner Name) and click on the **Booking Number**.
    -   **Via Direct Link:** Click on any **Booking Number,** from the **Dashboard** (options drop-down on relevant booking) or the **Owner Page**.

**Cancel the booking:** Once you are on the booking details screen, click the **Cancel Booking** button. You will be prompted to charge a cancellation fee if needed.

#### **Step 2:** Manage Payments & Refunds  
Once the booking is canceled, check the payment status to determine your next steps:

-   **If the booking is unpaid:** No further action is required.
-   **If the booking has already been paid:** The payment will automatically become "unassigned." This unassigned payment remains on the Pet Owner's profile as a credit.
    -   **To keep as a credit:** You can manually reassign the unassigned payment to a new booking in the future.
    -   **To issue a refund:** You will need to delete the payment record from the system and manually issue the refund to the Pet Owner.