---
title: "Customer Reviews"
url: "https://junglechief.productfruits.help/en/article/97a84bb6-d0ef-4f4d-b74a-815e2b62c201"
language: "en"
last_updated: "2026-04-23T03:06:46.051Z"
---

# Customer Reviews

An **automatic email template** has been added to the **Communications settings** to enable you to request reviews from sites like Google Reviews.

The template called **Send Thank You/Review Emails** can be sent automatically after a booking is **checked out**.

Features include:

-   Add a **Review Special Link** to encourage customer reviews
-   Fully **customisable email template**
-   Optional **send frequency control**

You can set how often a client receives the email, for example:

-   Only **once every 6 months**, regardless of how often they book.

This helps businesses **collect reviews without overwhelming customers with emails**.

To do this, go to Administrations > Communications. 

Paste a copy of your review link (eg. your Google Review link) into the field call **Review URL**.

Go to the **Templates** tab and make any required changes to your Review Template. When adding a button for your customers to click, make sure the options are:

-   **Action Type**: drop-down and select Open Website.
-   **URL**: {{reviewlink}} (type exactly as shown as this will copy the review link from the Email Settings tab).
-   **Target**: can be left as default.

![](https://cdn-assets.productfruits.com/d492bcc7-a204-4ce2-8f86-df5ef28bf5bf)