---
title: "Multi Factor Authentication"
url: "https://junglechief.productfruits.help/en/article/multi-factor-authentication"
language: "en"
last_updated: "2026-10-13T20:22:29.783Z"
---

# Multi Factor Authentication

To keep all account and customer data secure, JungleChief requires Two-Factor Authentication (2FA) for all user accounts. When logging in or configuring security settings, users verify their identity using an Authenticator App or an Email Verification Code.  
  
**Step-by-Step Setup Instructions**  
**Option A:** Authenticator App (Recommended)

1.  **Step 1 — Choose Method:** Select Authenticator App (Google Authenticator, Microsoft Authenticator, 1Password, or Authy).
2.  **Step 2 — Confirm Setup & Scan:**  
    Open your authenticator app on your mobile device.  
    Scan the on-screen QR Code.  
    *Can’t scan?* Click the copy icon next to the text key (e.g., `2NX7L34...`) and enter it manually into your authenticator app.
3.  **Step 3 — Verification:** Enter the generated 6-digit code into the input field and click confirm to complete setup.

**Option B:** Email Verification

1.  **Step 1 — Choose Method:** Select Email.
2.  **Step 2 — Check Inbox:** Open your registered email account to locate the 6-digit code sent by JungleChief.
3.  **Step 3 — Verification:** Enter the 6-digit code into the text field and submit.

"Remember This Device for 30 Days" Feature

-   How it works: Once setup or verification is successful, users can check the "Remember this device for 30 days" toggle on the login screen.
-   Effect: The system will not prompt for a 2FA code on that specific browser and device for 30 days.
-   Security Note: This feature should only be enabled on personal, trusted devices. Do not enable it on shared or public computers.

Knowledge Base Q&A (Direct Customer Answers)  
Q: Why am I being asked to set up Two-Factor Authentication?  
Answer: For your security, all JungleChief accounts require 2FA to protect your account and customer data.  
  
Q: What should I do if I can't scan the QR code?  
Answer: Below the QR code on the setup screen, click the copy icon next to *"Or enter this key manually"*. Paste or type that key directly into your authenticator app (Google or Microsoft Authenticator) to generate your code.

  
Q: I chose Email verification, but didn't receive my code. What now?  
Answer: Please check your Spam/Junk folder and ensure you are checking the email address associated with your JungleChief account. Allow 1–2 minutes for arrival.  

Q: Do I have to enter a 2FA code every time I log into JungleChief?  
Answer: No. After entering your verification code, enable the "Remember this device for 30 days" toggle. You won't be asked for a code on that browser or device for the next 30 days.  

Q: Can I switch my 2FA method later?  
Answer: Yes, you can switch between an Authenticator App and Email verification at any time in your JungleChief Account Security Settings.