General FAQ

Voiding Invoices in JungleChief
What happens when you void an invoice?
• You can void an invoice at any time from the Invoice Edit page by clicking the Void button.
• Voiding an invoice does NOT cancel the booking. The booking will remain active in the system.

What happens when you cancel a booking?
• If you cancel a booking using the Cancel Booking button:
◦ The linked invoice will automatically be voided.
◦ This ensures the booking and billing stay aligned.

Bookings without a valid invoice
If a booking does not have an active (valid) invoice:
• It will appear in the “Bookings to be Invoiced” section on the Transactions page.
This can happen if:
• An invoice was manually voided, or
• A booking was edited or recreated without generating a new invoice

How to create a new invoice
You have two options to generate a new invoice:
Option 1: From Transactions
1. Go to Transactions → Bookings to be Invoiced
2. Select the booking
3. Click Create Invoice from Booking
Option 2: From the Booking
1. Open the booking
2. Click Edit
3. Click Save
→ This will automatically generate a new invoice

Important notes / best practice
• Voiding an invoice is useful when:

◦ You need to correct pricing
◦ You want to reissue a clean invoice
• Always ensure a new invoice is created after voiding, if the booking is still active.
• Leaving bookings without invoices may result in missed revenue or reporting gaps.

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Troubleshooting Concession Card Issues
If a concession card is not working as expected, check the following common causes:

1. Concession card not showing on booking page
If the card is not available to select:
• Check expiry date
◦ Expired cards will not appear in the booking screen.
• Check card status (Blocked)
◦ Cards are blocked by default until:
▪ The invoice is paid, or
▪ A user manually overrides and unblocks the card

2. Card is applied, but invoice still shows a charge
If a concession card is selected but there is still a cash amount:
• Insufficient sessions remaining
◦ The card does not have enough sessions to cover the booking
◦ Example: 0.5 sessions remaining for a full-day booking
How to fix:
• Sell a new concession card and resave the booking, or
• Edit the existing card to add more sessions (if appropriate)

💡 Tip:
You can view all bookings linked to a card by:
• Going to Owner → Concession Cards
• Clicking on the card number

3. Incorrect session type applied (e.g. full day instead of half day)
If the system is using the wrong session type:
• Check the pet’s assigned Price Group
◦ Go to the Pricing page
◦ Ensure the group has a half-day limit set and active

4. Pricing or card changes not updating existing bookings
• Booking prices and session logic are locked at the time of booking creation
• If you:
◦ Change pricing groups, or
◦ Update the pet’s assigned group
👉 These changes will NOT apply to existing bookings
How to fix:
• Cancel the booking
• Recreate it so the updated pricing and concession rules apply

Quick Checklist
Before troubleshooting further, confirm:
• Card is not expired
• Card is unblocked
• Card has enough sessions remaining
• Pet is assigned to the correct price group
• Booking was created after pricing changes