Cancelling bookings

Follow these steps to cancel an existing booking and handle any associated payments.

Step 1: Locate and Cancel the Booking

1. Find the booking using one of the following methods:
   • Via Reports: Click on Reports in the left-hand menu and click on Booking Report. Search for the relevant booking (e.g., by Pet Owner Name) and click on the Booking Number.
   • Via Direct Link: Click on any Booking Number, from the Dashboard (options drop-down on relevant booking) or the Owner Page.

Cancel the booking: Once you are on the booking details screen, click the Cancel Booking button. You will be prompted to charge a cancellation fee if needed.

Step 2: Manage Payments & Refunds
Once the booking is canceled, check the payment status to determine your next steps:

• If the booking is unpaid: No further action is required.
• If the booking has already been paid: The payment will automatically become "unassigned." This unassigned payment remains on the Pet Owner's profile as a credit.
  • To keep as a credit: You can manually reassign the unassigned payment to a new booking in the future.
  • To issue a refund: You will need to delete the payment record from the system and manually issue the refund to the Pet Owner.