Help Center
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Help Center
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Getting Started
Getting Started
General
Archiving Pets and OwnersBlockout DatesCancelling bookingsConcession CardsCommunicationCompany DetailsCreating a new booking for boarding or daycareCustomer ReviewsExtra Services and ProductsImporting from your old softwareNo cost (zero/free) bookingsPet BreedsPet NotesSpacesUsers and User RolesVaccinesVetsXero IntegrationStripe IntegrationTroubleshooting
Running your business
Pricing
Pricing
Grooming
Getting started with GroomingScheduling and managing appointmentsToubleshooting grooming
Transactions
Receipting a deposit against a bookingOwner Credit and OverpaymentsCreating Credit NotesOwner StatementsPayment on BookingApplying Credit NotesInvoicing DefaultsRefunding OwnersTransactionsEditing an InvoiceReceipting payments
Transport
Transport settingsUsing transport
Walking
Walking BasicsWalking DashboardSetting up a Walking GroupCreating a new walking booking
Release Notes
Release Notes - March 2026Release Notes - Jan 2026
FAQ
General FAQ

Troubleshooting

If you can't find a pet on your calendar and you're sure a booking exists, it's possible the Limit Stack toggle is on and may be hiding individual bookings in a group booking.

The Limit Stack toggle is used to group bookings so that your calendar is not crowded with individual bookings.

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