Emails not being delivered to customers

If customers are not receiving emails such as booking confirmation, reminder or invoices, they may be going into the spam filter. They may need to check their SPAM filter and mark the email as Not Spam. If emails still can't be found or continue to be marked as SPAM, you can ask your customer to add @junglechief.com to their email safe-senders list. 

Customers can add emails from JungleChief to safe senders list, use the steps for their specific email provider below. This prevents important emails from being sent to junk or spam folders.

Email that needs to be added to ‘safe senders’ list: donotreply@junglechief.com

Microsoft Outlook (Web & App)

1. Go to Settings (gear icon) > Mail > Junk email.
2. Under the Safe senders and domains section, click + Add safe sender.
3. Type the full email address (e.g., name@domain.com) or just the domain (e.g., @domain.com) and click Save.

Gmail

Gmail does not have a traditional "Safe Senders" list, but you can create a filter to prevent emails from going to spam.

1. Click the Gear icon in the top-right corner and select See all settings.
2. Go to the Filters and Blocked Addresses tab and click Create a new filter.
3. In the From field, type the email or domain (e.g., @domain.com), then click Create filter.
4. Check the box for Never send it to Spam and click Create filter again to save.
   Alternatively, you can just add the sender to your Google Contacts, as Gmail automatically trusts contacts.

Apple Mail

1. Open the email from the sender you want to whitelist.
2. Hover your mouse over the sender's name in the message header.
3. Click the dropdown arrow next to their name and select Add to VIPs or Add to Contacts.

Yahoo Mail

1. Open an email from the sender you want to add.
2. Click the sender's name or email address.
3. Select Add to contacts in the window that appears.