Concession Cards

Owners have two options to purchase concession cards: they can buy them through the Owner Portal or can ask to purchase them from you.

To purchase or assign a concession card to an owner, do the following:

• Go to the Owner List and select the relevant owner.
• Click on the Concession Card tab.
• Click on + Add Card.
• Select the relevant concession card.
• Add the quantity requested.

Then click on Add

The card you are purchasing will show down the bottom with the price.

Note :If you're giving them a concession card as a gift, simply check the "gift" option. This will load the card without charging them anything (the charge will be zero).

Click Submit when done

Please note that the card will not be active until the customer makes a payment for the card. However, you can activate it by clicking the checkbox to override this restriction.

If the customer has purchased it from the Owner Portal, it will show as Active

To the pet owner can purchase a concession card from the portal as follows:

• Click on Concession Cards on the left-hand menu.
• Then click on Purchase card.
• Select the required card and click Add.

Then click Submit. If stripe is integrated with your account, the customer will be asked to pay now - if not, then an invoice will be sent. The card will not be valid (status will be blocked) until paid for by the customer or unblocked manually by clicking on the Activate tick 

Using a concession card needs to be done when making a booking - either by yourself or by the customer on the Online Portal.

If the user has a valid concession card, there will a Checkbox in the Quote section on the booking. Tick this to ensure the concession is used. If the customer has a concession card, but the checkbox does not appear, check that the concession card is still valid (has not been fully used and has not reached it's date expiry).

When used, you'll see the charge change to $0 and you can click submit.

To apply outstanding invoices to Concession Cards, do the following:

• Find the booking (in the Owner Details screen).
• Edit the booking.
• Tick Concession card and submit - this will assign the booking/invoice to the concession card.