Multi Factor Authentication

To keep all account and customer data secure, JungleChief requires Two-Factor Authentication (2FA) for all user accounts. When logging in or configuring security settings, users verify their identity using an Authenticator App or an Email Verification Code.

Step-by-Step Setup Instructions
Option A: Authenticator App (Recommended)

1. Step 1 — Choose Method: Select Authenticator App (Google Authenticator, Microsoft Authenticator, 1Password, or Authy).
2. Step 2 — Confirm Setup & Scan:
   Open your authenticator app on your mobile device.
   Scan the on-screen QR Code.
   Can’t scan? Click the copy icon next to the text key (e.g., 2NX7L34...) and enter it manually into your authenticator app.
3. Step 3 — Verification: Enter the generated 6-digit code into the input field and click confirm to complete setup.

Option B: Email Verification

1. Step 1 — Choose Method: Select Email.
2. Step 2 — Check Inbox: Open your registered email account to locate the 6-digit code sent by JungleChief.
3. Step 3 — Verification: Enter the 6-digit code into the text field and submit.

"Remember This Device for 30 Days" Feature

• How it works: Once setup or verification is successful, users can check the "Remember this device for 30 days" toggle on the login screen.
• Effect: The system will not prompt for a 2FA code on that specific browser and device for 30 days.
• Security Note: This feature should only be enabled on personal, trusted devices. Do not enable it on shared or public computers.

Knowledge Base Q&A (Direct Customer Answers)
Q: Why am I being asked to set up Two-Factor Authentication?
Answer: For your security, all JungleChief accounts require 2FA to protect your account and customer data.

Q: What should I do if I can't scan the QR code?
Answer: Below the QR code on the setup screen, click the copy icon next to "Or enter this key manually". Paste or type that key directly into your authenticator app (Google or Microsoft Authenticator) to generate your code.

Q: I chose Email verification, but didn't receive my code. What now?
Answer: Please check your Spam/Junk folder and ensure you are checking the email address associated with your JungleChief account. Allow 1–2 minutes for arrival.

Q: Do I have to enter a 2FA code every time I log into JungleChief?
Answer: No. After entering your verification code, enable the "Remember this device for 30 days" toggle. You won't be asked for a code on that browser or device for the next 30 days.

Q: Can I switch my 2FA method later?
Answer: Yes, you can switch between an Authenticator App and Email verification at any time in your JungleChief Account Security Settings.